FAQ’s

Yes. We offer all new clients the opportunity to book a FREE 15-minute telephone consultation (“Meet & Greet”) with one of our therapists. Please visit our booking page online to book. Email us at info@nkstherapy.com or give us a call at 416-745-4745.

There are 3 ways to book a session: 1. Book securely and confidentially online using our online booking page; 2. Give us a call at 416-745-4745; 3. Fill out a contact form on our website and submit with your information; or 4. Email us at info@nkstherapy.com.

Our fees start at $80 per session. Visit our Fees and Online Bookings pages for a detailed breakdown of services and associated fees. Your session fee depends on what type of counselling you are seeking (individual, couples/marriage, or family), the seniority of your therapist, and whether it will be virtual (video or telephone counselling) or in-person.

We also offer sliding-scale fees for those who require it on a limited basis. Our goal is to try to help you within your personal and financial comfort zone. Please contact us for more information about sliding-scale rates.

Our services are frequently covered by many employer benefits and extended insurance plans. Check your individual policy closely to see if you have for a Registered Psychotherapists. Several of our therapists currently also provide services under the supervision of a Registered Psychologist. Connect with us about your questions, and to see if the services provided by one of our team members are covered by your plan. If you’re unsure what you are covered for, you can send us a screenshot of your policy and we can assist in helping you understand.

Each counselling therapy session is typically 60 minutes long, however longer sessions are sometimes necessary (e.g. for couples/marriage counselling) and available upon request. Give us a call or talk to one of our therapists directly.

A lot, actually! Our approach is to provide you with value from the moment you walk in for your first session. We believe therapy is collaborative, and we look to you to set the pace and explain in your own words what your issues and goals are. If you’re not sure, your therapist can help you figure out where to start and what the priority is for you, along with understanding how much you want to talk about without going too deep right away. We do a lot of listening, and ask a lot of questions in your first session, but you will leave with concrete feedback, tips and advice, and plan for what your future counselling sessions will focus on.

Quite effective. In some cases, it’s been shown to be even more effective than in-person counselling (Maercker et al). Online counselling can be provided between any two spaces that are quiet, secure and private. This can include a private room at home, a closed meeting room or office at your place of work, a walk in an empty park, or even from a car. At NKS Therapy, we offer secure face-to-face video counselling via Jane App, and telephone counselling.

For more information on the benefits of virtual counselling therapy, and how we provide our services remotely at NKS, please read this article we created here.

Fit between an individual/couple and their therapist is the most important factor toward successful therapy and long term positive change. Building a trusting and supportive relationship with you is our top priority. We customize our approach by carefully matching you with the right therapist here at NKS, based on the issues you want to work on, and the expertise and availability of our therapists. If for any reason you do not feel your therapist is the right “fit”, you can always let us know and we will transition you to another one of our team members.

Our therapists are fluent in English, Serbian, Urdu, Mandarin, Cantonese, Romanian, Hebrew and Albanian. While the primary language we provide therapy in is English, our therapists are capable of communicating with you in the additional languages, which can assist you in feeling understood, and in establishing a good therapeutic bond, which is a key aspect of successful therapy.

Change can happen after as little as your first session with us, because we provide you with active coping skills, tools, and strategies such as deep breathing exercises, progressive self-relaxation training, mindfulness, or homework exercises that can help you create short-term change to feel better straight away. Deeper and long-standing patterns of behaviour, habits, or personality issues may take a longer to change. The average number of sessions is 8-10 for most, however some of our clients have found benefit after a single session, while others enjoy maintaining their emotional health with us on a regular basis.

“Qualifying” in a Psychotherapist’s credentials means they are fully registered members of The College of Psychotherapists, and have completed all official training. Insurance companies will cover services provided by them (provided you have coverage for Registered Psychotherapist services). The term “Qualifying” means they have yet to write the College board examination, and are also engaged in ongoing clinical supervision hours.

Psychotherapists, psychologists and psychiatrists often overlap in the areas they specialize in, but there are differences in what they can offer. Psychotherapists and Psychologists can both practice counselling therapy over a range of topics including cognitive behavioural therapy, marriage/relationship counselling, career counselling, and family therapy. They are both trained in understanding the way people think, feel, and behave. Psychotherapists at NKS Therapy are registered withthe College of Registered Psychotherapists of Ontario.

Psychologists can communicate a psychological diagnosis where necessary. Psychiatrists are medical doctors who assess, diagnose, and treat patients on both a biological and psychological level.

At NKS Therapy, all services are conducted by Registered Psychotherapists, Registered Marriage/Family Therapists, or Clinical Counsellors, or they are clinically supervised in the provision of services by a person licensed and regulated to provide such services.

We do not offer Psychiatrist services at NKS Therapy. Please check with your local GP or family doctor if you require a referral to a Psychiatrist.